Terms and Conditions.

Terms and Conditions.

 Contact Details.
Email…       susan@aurorabearealis.co.uk
Address…   The Studio, Main Street, North Kessock, Inverness, IV1 3XN.
Website...    http://www.aurorabearealis.co.uk/

All Goods, Designs, Images and Text on this site are the copyright of me Susan Phillips.
Purchase and Delivery.
I would love to give you a shopping cart to buy instantly but as most of my items are unique and also for sale to customers at my Studio, I need to be sure someone has not just bought it 5 minutes before you try to.
Payment is through "Zettle by PayPal" to order goods through this site you must be at least 18 years of age.
  • Email me at susan@aurorabearealis.co.uk with the details of the item(s) you would like to purchase along with your postal address.
  • I will check the item(s) are still available and email you an invoice via Zettle, you do NOT need a Zettle account to pay this as most credit/debit cards are accepted by Zettle (If payment is not received within 14 days of the date on invoice your order will be cancelled and the goods will be put back on sale).
  • Your purchases will be sent as soon as possible after payment is received (normally within 2 to 3 working days). I will send you an email confirming dispatch.
Please note - Receipt of your order does not indicate that a contract exists between us, a contract only exists when I accept your order and send you an invoice.
Postage and packing.
Postage charges are extra and will be added to your invoice. I simply charge you what Royal Mail charge me, current rates can be found on the Royal Mail website.

·       UK orders under £50 - Sent via Royal Mail, Second Class Signed For... charged at cost

·       UK orders over £50   - Sent via Royal Mail, Special Delivery… charged at cost

·       UK orders over £150 - Sent via Royal Mail, Special Delivery… FREE!

Please note - I cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the appointed carrier.

You have the right to cancel your order in compliance with the Distance Selling Regulations.
If for any reason you would like to cancel your order, contact me within 7 days of placing your order. If you cancel your order after it has been dispatched you are responsible for the cost of returning the item, see my returns policy below for further details.

I hope that you are happy with your purchase, however if you are not, please do get in touch with me as soon as it arrives. 
  • I offer a no quibble returns policy if contact is made within 7 days of receiving your order and the item is returned to me within 30 days in unused condition.
  • I am happy to refund or exchange for an item that would suit you better.
  • If an item is faulty then please contact me within 7 days of receipt. I am happy to repair if possible or a full refund or exchange.
  • If you return an item, you are responsible for the postage costs apart from where the item is faulty or the wrong item has been sent.
  • I cannot be held responsible for returned goods being lost or damaged on their way back to me. If returning an item to me, please use retain proof of postage and pack the item well. I recommend the use of an insured service to return the item.
  • Please contact me before returning an item so I can advise the best course of action.

Please note - I regret that we are unable to offer a refund for goods that have been personalised for our customers in any way.

Privacy Policy
My privacy policy is quite simple.
  • I only use/share your data to process/fulfil your order, provide customer support or comply with the law.
  • I do not pass on your information to third parties for marketing purposes or add you to any mailing list.
  • I only retain your personal information for as long as necessary process your order/payment/delivery/return period.

This Privacy Policy does not apply to the practices of third parties (Email providers/Google Blogger/Zettle/PayPal/Facebook/Instagram/X) that I do not own or control that may be used to process your order or contact me. You can learn more about their privacy practices on their own websites.

How to Contact Me.
If you have any questions or concerns, you can contact me at: susan@aurorabearealis.co.uk
or write to me at: Susan Phillips - The Studio, Main Street, North Kessock, Inverness IV1 3XN