Terms and Conditions.
Aurorabearealis
Terms and Conditions.
Contact Details.
Email… susan@aurorabearealis.co.uk
Address… The
Studio, Main Street, North Kessock, Inverness, IV1 3XN.
Copyright - All Goods, Designs, Images and Text on this site are
the copyright of Susan Phillips.
Purchase and Delivery.
I would love to give you a shopping cart to buy
instantly but as most of these items are unique and also for sale to customers
at the Studio, I need to know someone here has not already bought it 5 minutes
before you try to. Payment is through iZettle, to order goods through this site
you must be at least 18 years of age.
- Email me at susan@aurorabearealis.co.uk with the details of the item(s) you would like to purchase along with your postal address.
- I will check the item(s) are still available and email you an invoice via iZettle, you do NOT need an iZettle account to pay this and most credit/debit cards are accepted by iZettle (If payment is not received within 14 days of the date on invoice your order will be cancelled and the goods will be put back on sale).
- Your purchases will be sent as soon as possible after payment is received (normally within 2 working days). I will send you an email confirming dispatch.
Please note: Receipt of your order does not indicate
that a contract exists between us, a contract only exists when I accept your
order and send you an invoice.
Postage and packing.
All prices on my website are exclusive of the
following packing and delivery charges which will be added to your invoice.
- UK orders under £50 - Sent via Royal Mail, First Class Signed For £5.00
- UK orders over £50 - Sent via Royal Mail, Special Delivery…£10.00
- UK orders over £100 - Sent via Royal Mail, Special Delivery…FREE!
In the rare event that your order weighs more than 2kg
extra postage may be charged. I will inform you of the cost before you are
invoiced.
Please note: I cannot be held liable for any
consequential loss caused by late delivery or failure to deliver by the
appointed carrier.
Cancellation.
I hope that you are delighted with your purchase, but
should you wish to cancel your order, I operate a 7 working day no questions
asked policy after you receive your item. A full refund will be given,
excluding the return delivery costs, within 30 days of cancellation.
- Please advise me that you wish to cancel your order within 7 working days from receipt of your item/s.
- Please return the item in its original condition within 30 days of notification.
- Please include a copy of the invoice with the item/s.
- Please take reasonable care and pack the item/s well to avoid damage or loss while being returned.
Please note: If the original item has not been
returned within 30 days, I will assume that you have accepted the goods and no
refund will be sent. Where returned goods are found to be damaged due to the
Buyer's fault, the Buyer will be liable for the cost of remedying such damage. I
recommend the use of an insured service to return the goods.
Items damaged in transit or incorrect item received.
If you've received a damaged or an incorrect item,
please advise me within 2 working days from receipt of order. A full refund
will be given, including the return delivery costs, within 30 days of your
request.
- Please return of the item within 30 days of notification.
- Please include a copy of the invoice with the item.
- Please take reasonable care to pack the item well to avoid further damage or loss while being returned.
Please note: If the original item has not been
returned to us within 30 days, I will assume that you have accepted the goods
and no refund will be sent. Where returned Goods are found to be damaged due to
the Buyer's fault, the Buyer will be liable for the cost of remedying such
damage.
Faulty or defective item.
In the unlikely event that you receive a faulty or
defective item, please advise me within 2 working days upon receipt of item. A
full refund will be given, including the return delivery costs, within 30 days
of your request.
- Please return of the item within 30 days of notification.
- Please
include a copy of the invoice with the item.
- Please take
reasonable care to pack the item well to avoid further damage or loss while
being returned.
Non-Deliveries.
I will not accept liability for goods lost in transit
unless you notify me of non-receipt within a reasonable period of time i.e. no
more than 14 days from confirmation of dispatch of UK delivery.
Please note: I regret that we are unable to offer a
refund for goods that have been personalised for our customers in any way.
My Terms comply with the Consumer Protection (Distance Selling) regulations. If you want to fully review your statutory rights the
citizens advice website is very good and explains everything in plain English:
https://www.citizensadvice.org.uk/consumer/
Aurorabearealis
- Privacy Policy
This Privacy Policy explains how and when I collect,
use, and share your information when you purchase an item from me, contact me,
or otherwise use my services through Aurorabearealis.co.uk, Facebook.com, Google
Blogger.com, iZettle.com, PayPal.com or their related sites and services.
I only share your data to process your order or comply
with the law.
I do not pass on your information to third parties for
marketing purposes or add you to any mailing list without your explicit
consent.
This Privacy Policy does not apply to the practices of
third parties that I do not own or control that may be used to process your
order.
You can learn more about their privacy practices here:
Information I Collect
To fulfil your order, you must provide me with certain
information (which you authorised via Email/Facebook/Google Blogger/iZettle/PayPal)
such as your name, email address, postal address, payment information, and the
details of the product that you’re ordering. You may also choose to provide me
with additional personal information for a custom order.
Why I Need Your Information and How I Use It
- To provide my services, fulfil orders, settle
disputes, or provide customer support.
- To comply with legal obligations such as a legal claim or tax law or to comply with my obligations to Facebook/Google Blogger/iZettle/PayPal.
Information Sharing and Disclosure
Information about my customers is important to my
business. I do not share your information with anyone other than the third
parties necessary to fulfil your order or in compliance with the law.
I may collect, use, retain, and share your information
if it is necessary to:
- . Respond to legal process or to government requests.
- . Enforce my agreements, terms and policies.
- . Prevent, investigate, and address fraud and other
illegal activity, security, or technical issues.
- . Protect the rights, property, and safety of my
customers, or others.
Data Retention
I retain your personal information only for as long as
necessary to provide you with my services and as described in my Privacy
Policy. I generally keep your data for a maximum of 6 years. All data kept digitally
is protected by password and any hard copies are kept in locked storage.
Transfers of Personal Information Outside the EU
Any information transferred outside the EU is through
third party services. As a result your information may be transferred to a
jurisdiction with different data protection and government surveillance laws
than your own.
Your Rights
You may have the right to access and receive a copy of
the personal information I hold about you by contacting me using the contact
information below.
You may also have the right to change, restrict my use
of, or delete your personal information. Except in exceptional circumstances, for
example where I am required to store data for legal reasons, I will generally
delete your personal information upon request.
If you reside in the EU and wish to raise a concern
about my use of your information, without prejudice to any other rights you may
have, you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Susan
Phillips trading as Aurorabearealis am the data controller of your
personal information.
If you have any questions or concerns, you may contact
me at: susan@aurorabearealis.co.uk
Alternately, you may write to me at: Susan
Phillips - The Studio, Main Street, North Kessock, Inverness IV1 3XN